Privacy Policy
Last updated: 1 June 2026
Our Commitment to Your Privacy
Sell My House Privately (operated in partnership with ROAME Australia Pty Ltd) is committed to protecting the privacy of individuals who use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit sellingyourhouseprivately.com(the “Website”).
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website, you consent to the practices described in this policy.
What Information We Collect
We collect only the information that is reasonably necessary for our functions and activities.
Information You Provide Directly
- Your full name and contact details (email address, phone number) when you submit the enquiry form.
- Property details you voluntarily share (suburb, property type, estimated value, time frame).
- Any additional information you include in your message or communication with us.
Information Collected Automatically
- Technical data such as IP address, browser type, device type, operating system, and referring URL.
- Usage data including pages visited, time spent on pages, and interactions with site features.
- We use Google Analytics 4 (GA4) to collect aggregated, anonymised traffic data. No personally identifiable information is shared with Google Analytics.
How We Use Your Information
We use the information we collect solely for the following purposes:
- To respond to your enquiry — We use your contact details and property information to connect you with our direct buyer partner for the purpose of discussing a confidential off-market property sale.
- To improve our Website — Anonymised usage analytics help us understand which content is valuable to our visitors and optimise the user experience.
- To comply with legal obligations — We may process your information where required by Australian law or regulatory authorities.
🔒 Privacy Promise: We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to facilitate your property enquiry and improve our service.
When We May Share Your Information
We do not disclose your personal information to third parties except in the following limited circumstances:
- Our direct buyer partner — When you submit an enquiry, your property details are forwarded to ROAME Australia Pty Ltd (our verified direct buyer) for assessment and follow-up. This is the core purpose of our service.
- Service providers — We may engage third-party providers who assist with website hosting, analytics, or email delivery. These providers are contractually bound to handle your information only on our instructions and in compliance with Australian privacy law.
- Legal requirements — We may disclose information if required by law, court order, or regulatory authority.
Data Security & Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption in transit (TLS 1.3), secure server infrastructure, and restricted internal access.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When no longer needed, your information is securely destroyed or de-identified.
Cookies & Tracking
Our Website uses minimal, privacy-respecting cookies:
- Essential cookies — Required for the basic operation of the website (e.g., session management). No consent is needed for these.
- Analytics cookies — Used by Google Analytics 4 in aggregate form only. We do not use advertising cookies, tracking pixels, or cross-site tracking.
You can control cookie preferences through your browser settings.
Accessing & Correcting Your Information
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To exercise these rights, please contact us using the details below.
Complaints Process
If you believe we have breached your privacy rights, please contact us first so we can resolve your concern promptly. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@sellingyourhouseprivately.com
Post: Privacy Officer, ROAME Australia Pty Ltd, Sydney NSW 2000, Australia